Travel FAQs

Travel FAQs

Find answers to common questions about hotel bookings, flight reservations, cancellations, and travel policies.

What is an e-ticket?

•An e-ticket is a digital version of a flight ticket.
•It includes the same details as a traditional paper ticket, but the information is stored electronically in the airline’s reservation system.
•Once the e-ticket is issued, passengers should print a copy of their itinerary or booking confirmation showing the reservation reference number.
•On the day of travel, they can proceed directly to the airline’s check-in counter at the airport.

How do I make a booking?

How do I know that my booking is confirmed?

What is the difference between a nonstop flight, a direct flight, and a connecting flight?

Do I have enough connection time between my flights?

Can I book a flight with an outbound departure from a country other than the one I am presently in?

Can I make a reservation for more than 9 passengers in the same booking?

What do I do if my name is misspelled on the booking?

How do I transfer my booking to another traveler?

What should I do if I change my name after making the flight booking?

What should I do if I change my name after making the flight booking?

How do I change my booking to a different airline?

What are Shoppingate's processing fees for changes or cancellations?

What do I do if I miss my flight?

How do cancellations differ between low-cost and full-service airlines?

What do I do if my flight is rescheduled by the airline?

How do I get a refund if the airline cancels my flight completely?

How will I receive my refund, and how long does it take?

Do I have to bring the physical credit/debit card I used for booking to the airport?

What is a service fee, and is it refundable?

How do round trips made of two one-way trips work?

Can I bring pets onboard a flight?